Frequently asked questions
Which seating position should I use in the baby carrier?
Adjust the baby carrier so that your baby is in the M-position, with their bottom positioned lower than their knees. Always follow the included instructions for use when adjusting the carrier.
How do I adjust the MOMCIE baby carrier?
First fasten the waistband and then adjust the shoulder straps. Make sure the straps lie flat and follow all the steps in the included instructions for use. After your purchase, we are happy to provide personal assistance with adjusting your carrier.
What material is the MOMCIE baby carrier made from?
The MOMCIE Cocoon baby carrier is made from 100% organic cotton (GOTS-certified) and features a woven herringbone pattern.
How should I wash the MOMCIE baby carrier?
Always check the care label on the baby carrier before washing. Wash the carrier by hand or use a gentle wash cycle and a laundry bag. Fasten all buckles before washing and allow the carrier to air dry.
Which European standard has the MOMCIE baby carrier been tested to?
The MOMCIE Cocoon baby carrier has been tested in accordance with the European standard CEN/TR 16512:2015.
Does MOMCIE offer free shipping?
Orders of €75 or more are shipped free of charge within the Netherlands. A shipping fee of €5.95 applies to orders under €75. Shipping costs are displayed during checkout.
Can I return my MOMCIE order?
You can register your order for return within 14 days of receiving it. The product must be complete, unworn and undamaged, and returned in its original packaging. View all conditions in our refund policy.
