Refund policy

MOMCIE Return Policy – carefully and lovingly managed

At MOMCIE, your satisfaction matters to us. If you’d like to return an item, we’re here to help.

➔ Return Period

You have 14 days to request a return, starting from the day you receive your order.

➔ Conditions

Your item is eligible for return when:

- it is unused, unwashed, and unworn;

- it includes all original labels and is in its original packaging;

- you can provide proof of purchase or an order number.

Please note: personalised items (such as embroidery or custom-made products), sale items, and gift cards cannot be returned
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➔ How Do I Return an Item?

Email us at info@momcie.com with your order number, the item you’d like to return, and a brief reason. After approval, we will send you a return label and shipping instructions. 

Returns sent without prior notification unfortunately cannot be accepted.

➔ Exchanges

Would you like to receive a different item? Return the unwanted item and place a new order right away, this is the fastest way to receive your preferred item.

Note: shipping and return costs are at your own expense.

➔ Damaged or incorrect item received?

Please notify us within 48 hours of receiving your order via info@momcie.com, including a few clear photos. We’ll ensure the issue is resolved quickly and correctly.

➔ Exceptions

• Personalised products
• Gift cards

Additionally, we can only accept items that are unworn, clean, and include all original labels and packaging.

If you’re unsure whether your item qualifies, feel free to email us, we’re happy to help.

➔ Right of Withdrawal (EU)

If you order from within the EU, you have the legal right to cancel your purchase within 14 days of receiving it, without providing a reason. Return shipping costs are your responsibility unless agreed otherwise.

➔ Refunds

Once we receive and inspect your return, we’ll notify you. If approved, your refund will be issued via your original payment method, typically within 14 business days.

Please note: your bank or credit card provider may take additional time to process the refund.

Return shipping costs are the responsibility of the customer and will be deducted from the refund amount.

If it takes longer than 15 business days, please contact us at info@momcie.com - we’ll look into it for you.

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