Privacy policy

Last updated: 29 July 2025

At MOMCIE, your trust comes first. We therefore do everything we can to keep your personal data secure and communicate clearly about how we handle your information.

This privacy policy explains what information we collect, why we collect it, how we use it and with whom we may share it. By using our online store and services, you agree to this policy.

1. Who are we?

MOMCIE is responsible for processing your personal data when you visit our online store, make a purchase or communicate with us. Our online store is hosted by Shopify, a global commerce platform that enables us to offer our products and services to you.

2. What information do we collect?

Depending on how you interact with our online store, we may collect the following personal data:

  • Contact details – such as your name, address, email address and telephone number.

  • Payment information – such as your payment method and transaction details, but never your full card details.

  • Order and account information – such as products in your shopping cart, return requests, preferences or settings.

  • Device information – such as your IP address, browser information and device type.

  • Online store usage – such as the pages you view, the products you save and how you navigate our website.

  • Communications – such as emails or messages you send to us.

3. How do we collect your information?

We may receive your information in three ways:

  1. Directly from you, for example when you place an order or send us an email.

  2. Automatically, through cookies and technologies that help us improve our website.

  3. Through our partners, such as Shopify, shipping providers and payment service providers.

4. How do we use your information?

We use your information solely to:

  • Process and ship your order correctly

  • Create and manage your account

  • Assist you with questions or returns

  • Improve our online store

  • Inform you about new products or offers, but only if you have given your consent

  • Prevent fraud or misuse

  • Comply with legal obligations

We never sell your personal data to third parties.

5. Who do we share your information with?

We only share your information when necessary with:

  • Shopify – for hosting and online store functionality

  • Payment service providers – to process your payment securely

  • Delivery services – to deliver your order to the correct address

  • Technical partners – such as email providers and analytics services

When these parties process personal data on our behalf, this is always done under a data processing agreement and in accordance with the GDPR.

6. Shopify and your privacy

Our online store is hosted by Shopify. Shopify collects certain information on our behalf and provides additional services such as security and order processing. You can read more about how Shopify handles personal data at: https://privacy.shopify.com/en

7. Cookies

We use functional, analytical and marketing cookies. You can change your preferences at any time through the cookie settings at the bottom of our website.

8. Children’s data

Our online store is not intended for children under the age of 16. We do not knowingly collect personal data from minors. Do you believe we may have collected such information accidentally? Please contact us and we will delete it immediately.

9. How long do we retain your information?

We do not retain your information for longer than necessary:

  • Order information: for as long as required by law, for example for tax purposes.

  • Account information: for as long as your account remains active.

  • Marketing consent: until you unsubscribe or withdraw your consent.

10. Your rights

You have the right to:

  • Access the personal data we hold about you

  • Correct your personal data or request its deletion

  • Object to its use for marketing purposes

  • Withdraw your consent at any time

  • Submit a complaint to the Dutch Data Protection Authority

Would you like to exercise any of these rights? Email us at info@momcie.com.

11. International transfers

Some personal data may be stored on servers outside Europe, for example by Shopify. We always ensure that this is done in accordance with applicable privacy laws and with appropriate safeguards in place.

12. Security

We take appropriate technical and organisational measures to protect your personal data. However, no system is 100% secure, so please also take care when handling your password and account information.

13. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page. If we make significant changes, we will notify you by email or through our online store.

14. Contact

Do you have questions about this privacy policy or would you like to exercise any of your rights?

📧 Email us at info@momcie.com